faqs
Help & FAQs
Welcome to Guru804! We're here to make your shopping experience as smooth as possible. Below are answers to some of the most common questions our customers ask.
- Browse our collection and select your favorite Converse styles.
- Choose the correct size and color, then click “Add to Cart.”
- Proceed to checkout, fill in your shipping details, and complete payment.
We accept major credit/debit cards like Visa and Mastercard via secure payment methods available at checkout.
Unfortunately, once an order is placed, it can’t be modified nor cancelled.
We offer worldwide shipping! Some regions may have restrictions due to logistics.
Our suppliers are based in China and the delivery time can vary depending on location. From 2 weeks to a month.
Once your order ships, you’ll receive a confirmation email with a tracking link.
We offer a 30-day return policy for unworn items in their original packaging. Return shipping costs may apply.
If your item arrives damaged or incorrect, contact us within 7 days with photos, and we’ll assist with a replacement or refund.
Still have questions? Reach out to our support team at contact@guru804.com or through our Contact Us page.